GeneralPolicy
Defective items can be exchanged within 7 days of purchased, but must be returned in an unused condition, in their original state and packaging. An original receipt must be produced to show proof of purchase in Mother Court. Exchange request will not be accepted if exceeds the above specific timeframe.
For personal hygiene purposes, merchandise categories under toiletries, underwear(inner garments), lingerie & accessories, bedding, feeding items (unless faulty) and food items are non-refundable and non-exchangeable. In addition, merchandise sold as promotional sale items are not covered in the exchange policy. Please include your invoice number, date of purchase, product name and reason for return. Once delivered, the delivery and assembly charges are non-refundable. Please note that no cash or credit card refund will be given. All exchanges would have to be for items of the same value or higher.
Damaged/ Faulty goods
The quality of our product matters. To ensure you have the best shopping experience, we will check each of our order very carefully before dispatching.However, if in any case the product is damaged or faulty, we recommend you totake a photo of the damaged part immediately and contact us within 24 hours of your receipt of the item. We will work closely with you to resolve the matter.
Modification& Cancellation of order
Pleasecontact us on by email or WhatsApp to +852-5111-4322 if you wish to cancel or make changes to the details of your order (e.g. delivery address). Please note that all items that have been dispatched cannot be modified / cancelled underany circumstances.
Receiving a Refund
•Items must be returned to us unused with all tags and labels still attached. Returns that do not meet our policy will be sent back to you. We will refund back to the original payment method.
•Delivery charges are non-refundable and administrative charges may apply.
•Please note that refunds can take up to 20 working days to show on your account due to varying processing times between payment providers.
•Duringour sale, products marked as "SALE", “PROMOTION” or “SPECIAL” cannot be returned, exchanged or refunded.
Wrong Item Sent by Us
For any wrong item sent to you, we will provide the right item and retrieve the wrong one at our cost. An exchange can be provided or a refund may be processed based on customer preference.
Please understand that returns caused by the following reasons cannot be handled as a wrong item return.
1.The actual appearance or colour of the products may differ from that shown in the photos, the actual products will prevail.
2.Due to lighting or colour difference of computer monitors, resulting in some slight colour variations between the actual product and the photo.
3. All measurements and weights are approximate. Specifications information on product details page is for your reference only; due to the manual measurement, different batches of orders or individual measuring methods, it may be slightly different from your measurements.
For Wrong Size Purchase / Exchanges / Returns
For wrong size purchased, returns or product exchanges, the delivery fees incurred in the exchange are borne by customers. Please note that no cash or credit card refund will be given. All exchanges would have to be for items of the same value or higher.
Please note: The goods are your responsibility until they reach our address below. We are not responsible for any item(s) that are lost or damaged in transit. Once we have received the item in good condition, we will proceed with the exchange as agreed.
ExchangeAddress options:
1. K11Musea Shop: Shop B244C, Basement 2 PAM, K11 MUSEA, 12 Salisbury Road, Tsim Sha Tsui, Kowloon
2. YohoShop: 2020-2022, Level 2, Grand YOHO MALL, 9 Long Yat Road, Yuen Long
3. CentralShop: Shop G03, G/F., Man Yee Arcade, Man Yee Building, 68 Des Voeux Road,Central
For all purchases made on mothercare.com.hk, please contact our customer service atadmin@mothercourt.com. Please include your order number, invoice, date of purchase, product name and reason for return or exchange. Once delivered, the delivery and assembly charges are non-refundable.
If you are unclear, feel free to contact our customer service hotline or email. MotherCourt reserves the rights of final decision in case of any disputes and to change the terms from time to time without prior notice.
