General conditions for all warranties
Duration of Manufacturer's warranty
Each manufacturer’s warranty lasts different durations which stated against each product, starting from the date of purchase.
Conditions for Manufacturer's warranty
In order to rely on this manufacturer’s warranty, we need (1) Mother Court invoice (2) Serial Number of the products (3) Email Address
What is covered under this manufacturer's warranty?
This warranty applies to domestic use only and covers structural manufacturing defects.
Products in not covered under the Manufacturer's Warranty
Product that has been stored/installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products;
Product has not been used in accordance with the user manual or Instructions that accompanies the product;
Normal wear and tear;
Damage caused by impacts or accidents;
Damages caused by external factors;
Display or discounted products;
Product without the original, copy or photo of sales invoice;
Products have not been purchased from authorized Hong Kong retailers.
The first delivery address of the product is different from the repair address;
Product is self-installation (Suitable for cribs);
Product has been disassembled and reassembled by client (Suitable for cribs).
What must you do to keep the limited warranty in effect?
This Limited Warranty is effective only if:
Product is completely and correctly assembled;
Product is used under normal conditions for its intended purpose (see the following section for excluded activities);
Product receives all necessary maintenance and adjustments;
Product is used for general transportation and recreational use only.
What do Manufacturer do?
Manufacturer’s sole and exclusive obligation under this Limited Warranty is to repair and/or replace, at its sole option, any covered defect in workmanship or materials.
Warranty claims
The manufacturer’s warranty is not transferable in any case and can only be used by the first owner of the product. In case of claiming the manufacturer’s warranty, the customer must report any defect to the Authorized Hong Kong or Macau retailer within seven days of its discovery.
The following products entitle to 2-years manufacturer's warranty.
ABC Design
ABC Design Zephair, Okini, GT, Samba
Cybex
Car Seat & Stroller
Stokke®
Stokke® Flexi Bath®
Stokke® Limas™
Stokke®YOYO² frame & bassinet
The following products entitle to 3-years manufacturer's warranty.
moji
moji Yippy chair: mechanic issues such as folded issue or not able to adjust the height of seat plates.
Albero Bambino
Albero Bambino Baby Crib
Stokke®
Stokke® Snoozi Baby Crib (Wooden Parts)
Stokke® Clikk™ Chair (Wooden Parts)
Stokke® Steps™ Chair (Wooden Parts)
Stokke® Tripp Trapp® Newborn Set
Stokke® Steps™ Bouncer
Stokke® MuTable™ table & chairs
Stokke® Xplory® Strollers & Carrycot
*Stokke® Clikk™, Steps™, Tripp Trapp® Newborn Set, MuTable™ are entitled to 2-years warranty. You can extend the warranty to 3 years by registration. Please find the details at the end of this page.
The following products entitle to 7-years manufacturer's warranty.
Stokke®
Stokke® Sleepi™ Mini Baby Crib (Wooden Parts)
Stokke® Sleepi™ Baby Crib (Wooden Parts)
Tripp Trapp® Chair (Wooden Parts)
Stokke® Nomi® Chair (Wooden Parts)
*Stokke® Sleepi™, Tripp Trapp® & Nomi are entitled to 2-years warranty. You can extend the warranty to 7 years by registration. Please find the details at the end of this page.
For the following brands, please contact :
Beaba / Red Castle/Childhome - Tel: (852) 3690 2590
Cybex - Tel: (852) 2264 1282
Leander - Tel: (852) 2739 0780
Stokke Warranty Registration:
Updated on June, 2024
